Shipping policy

Our store processes orders within 24-72 hours and delivers within 6-15 days, with all shipments tracked for your convenience. We accept refund requests within 30 days of the delivery date. Please contact us immediately if your item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.

Refacare
Office 11917 182-184 High Street North East Ham
London, E6 2JA, United Kingdom
Company Number: 15553921
info@refacare.com

Please note that orders can only be cancelled within the first hour after they are placed. After this time, our team will have already processed the order, registered it in our system and with the carrier, purchased the shipping label, and prepared the package for dispatch.